The store manager is responsible for hiring, training, developing and evaluating staff who exemplify quality service, in all aspects, to our customers.

Responsibilities include but aren’t limited to:

  • Hire, train, manage and inspire technicians and counter sales people
  • Ensure strong sales and financials.
  • Maintain TBC policies and ensure the security and safety of the facility
  • Demonstrate and promote excellent customer service every day

He/she is responsible for developing and directing a team of general service technicians who exemplify the highest level of quality and customer service. This position ensures compliance to all company policies and procedures for automotive services.

Responsibilities include but aren’t limited to:

  • Supervise repair and maintenance quality
  • Explain service recommendations and options to customers
  • Pitch in when there is a staffing shortage
  • Assess the skills and abilities of applicants for auto repair positions

The sales associate is responsible for assisting the customer in selecting the appropriate services and products necessary for the safe and efficient operation of the customer’s vehicle, in compliance with our policies and procedures. He/she is responsible for having a thorough knowledge of all products and services and explaining their features and benefits to the customer in an informative, pleasant and efficient manner. This position must exemplify the highest level of customer service and professional integrity.

Responsibilities include but aren’t limited to:

  • Customer greeting
  • Complete the sale using the 5 steps to a tire sale
  • Ensure completion of inspections
  • Review information with customer

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